Terms & Conditions

✈️ 1. Service Description

Elias Express provides private ground transportation services for airport transfers, tourist destinations, events, and corporate services. Our service is available 365 days a year, subject to vehicle availability.

📋 2. Reservations

• A reservation is considered confirmed only when the client receives an official response from Elias Express via email or WhatsApp.
• Submitting the form does not guarantee availability; we will contact you within 24 business hours to confirm.
• All information provided (name, contact, schedules) must be accurate. Elias Express is not responsible for errors due to incorrect data.

❌ 3. Cancellation Policy

• More than 72 hours before: No charge. Full refund if payment was already made.
• Between 24 and 72 hours before: A charge of 50% of the total service cost applies.
• Less than 24 hours or no-show: 100% of the service is charged with no refund.
• Cancellations must be communicated in writing via email or WhatsApp to the official Elias Express contact.
• Elias Express reserves the right to cancel service in cases of force majeure (severe weather, emergencies, etc.), with a full refund to the client.

🔄 4. Reservation Modifications

• Changes to date, time, or origin/destination must be requested at least 48 hours in advance.
• Modifications are subject to availability and may result in price adjustments.
• Modifications within 24 hours of service may be treated as a partial cancellation.

💳 5. Payment Policy

• Payment can be made by credit/debit card (via the payment link we send) or by wire transfer (CLABE).
• Payment must be completed prior to the service to guarantee your assigned vehicle.
• Proof of payment must be sent to our official email or WhatsApp.
• Prices are in Mexican Pesos (MXN) and include VAT where applicable.

🛡️ 6. Passenger Responsibilities

• Passengers are responsible for being at the pickup point at the agreed time.
• Waits exceeding 15 minutes at the pickup location may incur additional charges.
• Smoking, eating, or consuming alcohol inside the vehicle is strictly prohibited.
• The client is responsible for any damage caused to the vehicle during the service.
• The number of passengers and luggage must not exceed the capacity agreed upon at reservation.

🔒 7. Privacy Policy

Personal data provided (name, phone number, email) is used exclusively to manage your reservation and related service communications.

• We do not share your information with third parties without your explicit consent.
• We may send you updates about your reservation or relevant service information.
• You may request deletion of your data at any time by contacting us directly.
• All information is stored securely and handled in compliance with applicable data protection laws.

📞 8. Contact

For questions, cancellations, or modifications, contact us directly:

• WhatsApp / Phone: available on our contact page.
• Email: info@eliasexpress.com.mx